For orders to France (métropolitaine): Mondial relay, Colissimo or Chronopost 18 hour shipping.
Most of Europe is served by Chronopost or a local post service through B2C Europe.
Asia and the Americas are served by UPS.
If you have a special shipping request or want more details, please reach out at hello@aquerone.com. We will do our best to accommodate.
Our shipping rates depend on the location and size of your order.
In general, orders over 50€ in France are free with Mondial Relay and we cover a part of the shipping for all other countries over 50€
Yes! We ship world wide. However we do not guarantee shipping anywhere outside of France when the products contain CBD. Please review the laws of your country before purchasing. Additional customs fees are not included and will be paid upon arrival outside of the EU.
You have 30 days to claim a missing package.
Please send:
- a handwritten letter. A model is available at this link
- a copy of your customer ID
You can use Credit Card, Visa, MasterCard, American Express, Maestro, iDeal, or Apple Pay. Our payment processor is Vivawallet, the safest and most secure processing payment processing service for CBD brands in Europe.
You will receive an email with your tracking number. If not, please contact us here.
Orders ship typically within 24 hours and arrive in 2 to 7 days.
Our fulfilment center works fast and typically ships your items within 24 hours maximum. Contact us immediately here if you would like to change your order. We can change your order in the first 2 hours after you purchased, but after your order is sent to our fulfilment center, we cannot modify it.
Yes! We offer discounts to medical cannabis patients. Send us an email at hello@aquerone.com with your prescription and we will give you our medical discount for your order.
You can only use one per order, so choose the best one!
You can return any, new, unused items within 30 days. If your item has a warranty, directly contact the manufacturer.
Please contact make your claim here:
We will ask you for:
- A photo of the shipping label
- A photo of the whole order
- A photo of the product showing the barcode for the wrong items
Please contact make your claim here:
We will ask you for:
- A photo of the shipping label
- A photo of the whole order
- A photo of the whole product in it's packaging showing the barcode
- The full article including broken elements
You can return anything within 30 days.
Please allow for 10 days before contacting us about a missing refund. It's on the way, we promise!